PARTNERSHIP - We understand the value of treating employees, customers and suppliers as partners and will continue to assist those communities where we live and do business.
TRUSTWORTHY - Doing what it takes to get the job done while obtaining and preserving your trust.
FAIR - We are open and honest with our internal and external customers and strive to improve communications with integrity.
EXCELLENCE - We commit to seek excellence in all that we do, investing in on-going education and training for all our personnel.
Today Pine Tree Food Equipment is the largest service company in the state of Maine, ever expanding into new territory and training on new equipment. Our technicians are each manufacturer trained and certified in addition to becoming CFESA Certified. It is our belief that even the best service technician can always learn something new. A vital part of our successful company growth is through the use of current technology and tools to meet the immediate service needs our customers have come to expect. We currently use S2000 software for our dispatch and accounting needs. This allows for a fully integrated system with real time inventory of each service vehicle and customer specific equipment history reports! Our dispatch team also uses Tom-Tom communication and scattered parts hubs to know exactly where our service vehicles are at all times and expedite parts to all service areas. Pine Tree Food Equipment is committed to continuous training and utilizing the latest technology to better serve you, our customer.
Our clients are our best advocates. Our goal is to create and maintain long lasting relationships with all our clients. Your complete satisfaction is our goal. We encourage you to read what our clients say about the customer service and expertise our team provides.
CFESA certified technicians have a higher record of “first-time fix” rates which dramatically reduces costs and equipment down time. Certified technicians are factory-trained and must participate in on-going training in order to maintain their certification. There are nearly 3,000 CFESA certified technicians in the United States and Pine Tree Food Equipment has 9 CFESA Master certified technicians on staff.