NEWAGEN SEASIDE INN
I have been doing business with Pine Tree Food Equipment for a number of years. I have worked with a great number of like companies over the course of my career. In my business when one finds a company that is first of all Honest—knowledgeable –expeditious –and most of all treats you as they would want to be treated when it comes to their prices—one wants to keep them for many years.
When Eljin enters my facility my comfort level is greatly increased. I know that my problem with any piece of equipment that he works on will be fixed the first time. It does not matter if it is he that works on it or someone else that he may send. Also the support staff throughout the company is the best I have worked with. I have worked in many areas of the Country and Pine Tree Food eEquipment is number ONE in my book. I would recommend them to anyone I come into contact with.
Peter Stiles Sr.
Through their quick response and excellent customer service, Pine Tree Food Equipment makes us feel that we are their top priority and our concerns are their concerns. Our service technician is extremely knowledgeable, resourceful, and communicates effectively to help us make good decisions from available options.
Mark Dickey Unit Manager Thorne Hall
BOWDOIN COLLEGE, Dining Service
"I would like to express how much I enjoy having Pine Tree come out and service our equipment. Their knowlege of my new equipment from most older stores is a plus for Wiscasset. Eljin who ususally comes out is very perceptive and helping me with little things for me to learn and that way if a problem arrives I know what to do and ask for when calling them out. It also helps incase I know a part is going to have to ordered so I won't need them to come out twice. Just come out when the part gets here to save them time and can get to their next job, I know how busy the techs are."
Christie Owens- General Manager
"Thank you, thank you thank you! Evidently, you DO know what it’s like to own a Pub and have your fryer go down. This morning we had to buy a new fryer. You folks coordinated quickly and efficiently with our supplier. We still can’t believe we opened, on time, with a sparkling new piece of equipment safely installed. From reception to technicians the Pine Tree team is nothing short of miracle. You guys are the best."
Andy's Old Port Pub
It is a pleasure to take a few moments to comment on the exceptional service which we at Le Garage experienced with your organization this past week.
"While trying to maintain a relatively strong, proactive preventative maintenance program, emergencies do arise. It is often at a moment of vulnerability and with some urgency that repair services are sought. Having been in business for over 35 years, we have worked with many various service organizations. Our experience with those companies has been variable. Without question, I would characterize our exchange with Pine Tree’s personnel as totally outstanding and beyond our expectation. The professionalism, knowledge, courtesy, accommodation and efficiency of your service personnel were all remarkable.
It is very comforting to learn of such a trust worthy and informed resource.
Thank you for providing such exceptional service."
Le Garage Restaurant
"The Lewiston Public Schools Nutrition Program is pleased to say we have used Pine Tree Food Equipment services for at least 10 years. Their prompt service in our 8 school kitchens for equipment repairs has been greatly appreciated. When you're feeding upwards of 5,000 students on a daily basis there are moments when equipment needs emergency repair and Pine Tree has truly been there for us. On Behlf of our staff and well fed students THANK YOU
Lewiston Public Schools
"I was introduced to Pine Tree Food Equipment a little over one year ago when my blower motor failed and after two other companies took thousands of dollars, six motors – multiple fans and 4 months, to make the problem worse. Within the first 15 minutes of Mr. Cole arriving to my business I learned that I had a 1985 Lincoln 1200 and complete trust that the issue would be resolved. It was and I was thrilled that the ordeal was over.
Last Thursday the conversion kit and conveyor motor failed on my Lincoln oven and I was left dead in the water. My first thought was to contact Pine Tree Food Equipment. I sent a detailed description of the events that transpired (including information from a licensed electrician regarding the problem) and was scheduled for a review on Friday. The diagnosis was confirmed once the tech was on site, parts were ordered and Kevin (my favorite tech of all time) arrived yesterday to install them. Mr. Cole was able to install all components in a timely fashion while teaching me a number of things about my oven that I did not know that will help promote a longer life. Much like last year – I appreciate the way he added value above and beyond simply having his head down and installing a part.
I also want to thank Dan Poulin for his prompt communication both over the phone in responding to questions as well as email when he was not even on site in the early morning hours. I know that dealing with customers (even those with the best intentions) can be a challenge, but I never felt rushed or hurried. I felt like my issue was important to each member of Pine Tree Food Equipment that I interacted with.
Overall your team supported our business in the best possible way and I just wanted to say thank you and I view my relationship with Pine Tree as a partnership that I hope to continue for years to come."
Dan & Melissa Smart
Doughboys Pizza Shoppe