100% professional! Tech Zac went above and beyond even going so far as to come back and mop up all the water that had accumulated on our walk-in floor! I told him he didn’t have to do that, but he insisted! Gold Star service! Thank you Pine Tree
CLIENTS AND TESTIMONIALS
Lisa Wardwell- Owner, Lisa’s Restaurant Augusta
Great group of people always there to help when we need them!
These guys are great fast and professional…..highly recommend them!
I just called Pine Tree Food Equipment for service on some kitchen equipment we have and Jan answered with a friendly voice. Quick into the call it was clear she was knowledgeable, friendly and cared about helping us. She thoroughly explained how their process worked and made sure she had answered all my questions before we hung up.
Our first interaction was an A+ and I look forward to the service they’ll provide us!
Lewiston Public Schools
The Lewiston Public Schools Nutrition Program is pleased to say we have used Pine Tree Food Equipment services for at least 10 years. Their prompt service in our 8 school kitchens for equipment repairs has been greatly appreciated. When you’re feeding upwards of 5,000 students on a daily basis there are moments when equipment needs emergency repair and Pine Tree has truly been there for us. On Behalf of our staff and well fed students THANK YOU
Le Garage Restaurant
It is a pleasure to take a few moments to comment on the exceptional service which we at Le Garage experienced with your organization this past week.
“While trying to maintain a relatively strong, proactive preventative maintenance program, emergencies do arise. It is often at a moment of vulnerability and with some urgency that repair services are sought. Having been in business for over 35 years, we have worked with many various service organizations. Our experience with those companies has been variable. Without question, I would characterize our exchange with Pine Tree’s personnel as totally outstanding and beyond our expectation. The professionalism, knowledge, courtesy, accommodation and efficiency of your service personnel were all remarkable.
It is very comforting to learn of such a trust worthy and informed resource.
Thank you for providing such exceptional service.”
Andy’s Old Port Pub
Thank you, thank you thank you! Evidently, you DO know what it’s like to own a Pub and have your fryer go down. This morning we had to buy a new fryer. You folks coordinated quickly and efficiently with our supplier. We still can’t believe we opened, on time, with a sparkling new piece of equipment safely installed. From reception to technicians the Pine Tree team is nothing short of miracle. You guys are the best.
I would like to express how much I enjoy having Pine Tree come out and service our equipment. Their knowledge of my new equipment from most older stores is a plus for Wiscasset. Eljin who usually comes out is very perceptive and helping me with little things for me to learn and that way if a problem arrives I know what to do and ask for when calling them out. It also helps incase I know a part is going to have to ordered so I won’t need them to come out twice. Just come out when the part gets here to save them time and can get to their next job, I know how busy the techs are.
Through their quick response and excellent customer service, Pine Tree Food Equipment makes us feel that we are their top priority and our concerns are their concerns. Our service technician is extremely knowledgeable, resourceful, and communicates effectively to help us make good decisions from available options.
Peter Stiles Sr.
NEWAGEN SEASIDE INN
I have been doing business with Pine Tree Food Equipment for a number of years. I have worked with a great number of like companies over the course of my career. In my business when one finds a company that is first of all Honest—knowledgeable –expeditious –and most of all treats you as they would want to be treated when it comes to their prices—one wants to keep them for many years.
When Eljin enters my facility my comfort level is greatly increased. I know that my problem with any piece of equipment that he works on will be fixed the first time. It does not matter if it is he that works on it or someone else that he may send. Also the support staff throughout the company is the best I have worked with. I have worked in many areas of the Country and Pine Tree Food eEquipment is number ONE in my book. I would recommend them to anyone I come into contact with.